Terms & Conditions
I. All holidays on this website are sold subject to the following conditions.
II. The person whose name is on the booking will be considered as the group’s leader and therefore accepts these terms and conditions for and on behalf of all the persons named on, substituted, or added to the booking form.
III. All prices shown are current at the time of putting the website online. Information given here is based on the latest information available. We reserve the right to change any of the facilities, services, itineraries, prices or vehicles described here without being liable for any compensation or refund.
IV. Confirmation Policy a. Ballooning or Tour Bookings can only be confirmed when deposit or the full payment has been received by BALLOONING CAPPADOCIA. Deposit could vary depening on tour and season peak from 30% to 100%.
V. Cancellation and Refund Policy:
clients who wish to cancel one of their products for any reason including health or family reasons, are subject to the following fees:
a. Balloon flights, Tours, & Transfers
i. 30 days or more notice for tours: BALLOONING CAPPADOCIA will accept cancellation. We will refund all except 30% of the full tour cost.
ii. 29 days or less notice for any booking: no refunds of any kind.
b. Package tours
i. 30 days or more notice for tours: BALLOONING CAPPADOCIA will accept cancellation. We will refund all except 30% of the total tour rate + domestic flight ticket cancellation fee or the flight ticket cost. Flight ticket cancellation fees/losing the full ticket price are both subject to airline cancelation policies.
ii. 29 days or less notice for any booking: no refunds of any kind.
c. Note: We offer “open date” flexibility to our guests in order to take advantage of our hot deals or to not lose a deposit caused by unexpected travel changes/cancellaton issues. Please read the following “open date conditions” for more information.
VI. “Open date” conditions
a. 7 days or more notice you can change your booking to open date for ‘no extra fee’
b. Within 6 days or less, we can not guarantee. Please email us if applicable
c. Open date tickets are none-refundable
d. Open date tickets have no expiry date
e. Open date ticket holders can pick dates via email. Open date tickets dates are subject to availability but ticket holders will have first priority on waiting lists
VII. Changing dates
a. Balloon flights, Tours, Transfers
i. 7 days or less notice you can change your booking to any other date with ‘no extra fee’
ii. 6 days or less we can not guarantee, please email us if applicable
b. Package tours
i. 14 days or more notice you can change your date but these changes are subject to any fees that airlines charge. This could involve a new ticket rate and/or flight change fee.
ii. 6 days or less we can not guarantee, please email us if applicable. These changes are subject to any fees that airlines charge. This could involve a new ticket rate and/or flight change fee.
VIII. Weather Cencallation / Delays for Balloon flights
a. If weather does not allow, flights may get delayed until the next the morning, therefore we suggest you book your balloon flight for your first available morning in Cappadocia so that you wont miss out. If you are leaving Cappadocia and will not be able to reschedule, you will get full refund from us.
IX. Prices include insurance for hot air balloon flights. Our other tours prices do not include insurances of any kind for clients, unless stated explicitly. Therefore, clients are strongly advised to obtain their own insurance for health (sickness & accidents), baggage loss/damage, theft, cancellations or otherwise while traveling. In case of these events during the trip, we shall not be liable for any cost or expense arising there from. We shall not be liable for any refund, either partial or total of money paid.
X. The responsibility of BALLOONING CAPPADOCIA and/or its agents is limited. BALLOONING CAPPADOCIA can accept no responsibilities for any delay or change in schedule, breakdown in machinery or equipment, strikes, theft, baggage loss/damage, or injury arising out of or in connection with hotel/gulet accommodation, food, baggage handling, war or terrorist activities (threatened or actual), weather conditions or any matter related hereto. All such losses or expenses will have to be borne by the client.
XI. We reserve the right at any time to change any part of the itinerary or the carrier utilized, or the hotel accommodations utilized, or any other. The prices advertised are subject to change due to price increases resulting from gasoline price increases and similar causes. In such case each passenger can be required to pay an additional amount for the trip reflecting such increase.
XII. BALLOONING CAPPADOCIA reserves the right to decline, accept or remove, at its sole discretion, at any time before or during the trip, any tour member as a participant in the trip when not compatible with the general enjoyment and well-being of other members on the trip. No refund of any kind will be made.
XIII. Travel Agent’s responsibility: it is your agent’s responsibility to advise BALLOONING CAPPADOCIA of any special requirements you may have and to communicate to you any changes or alterations advised to your agent by BALLOONING CAPPADOCIA.
XIV. If a client fails to join a tour or joins it after departure, or leaves it prior to completion, no refund can be made.